Delivery FAQs

How long does it take to receive my order?

We recommend you placing the order as soon as you can as we only accept a limited number of online orders each day. At this time, we offer lunch and dinner delivery within the following timeframes:

Bellevue stores, Northgate store, West Seattle store
Lunch: order by 11:30am, receive your order between 12:00pm - 1:00pm
            order by 1:00pm, receive your order between 1:30pm - 2:30pm
Dinner: order between 3:00pm - 5:30pm, receive order between 6:00pm - 7:00pm
 ****We will expand our delivery hours over the next few months****

Can I make special requests with my order?

Yes, after you add a dish to the shopping cart, you can leave the message in the field under "Special instructions for seller" in the shopping cart. We will do our best to meet all special instructions, but cannot guarantee all requests will be fulfilled.

I am unable to check out, the page says "Sorry, we don't ship to United States". 

At this time, we are only offering online order and delivery services to select markets in the Washington State area. If you try to place an online order and get this error message, it means we don't yet deliver to your zip code yet. Please check back soon as we are expanding our delivery services over time.

Where do you deliver to?

During this time, we are only offering online ordering and delivery to the following Seattle and Bellevue areas:

Delivery from Northgate store: NOW AVAILABLE
Delivery from Bellevue store: NOW AVAILABLE
Delivery from West Seattle store: NOW AVAILABLE
Delivery from Capitol Hill store: COMING SOON
Offering delivery from Northgate store to the following Seattle zip codes:

 Browse by Zip Code

 Browse by Neighborhood

98103

98105

98107

98115

98117

98119

98125

98133

98155

98177

98199

Greenwood / Wallingford

U-District

Old Ballard

Wedgwood

Ballard

Queen Anne

Lake City

Northgate/Shorline

Lake Forest Park

Crown Hill

Magnolia

Offering delivery from Bellevue store to the following Bellevue zip codes:

 Browse by Zip Code

 Browse by Neighborhood

98004

98005

98006

98007

98008

98033

98039

98052

Clyde Hill, Yarrow Point, Hunts Point

Bellevue

Newport Hills

Eastgate

Redmond

Kirkland, Juanita, Totem Lake

Medina

Ames Lake, Earlmont, Avondale

Offering delivery from West Seattle store to the following Seattle zip codes:

 Browse by Zip Code

 Browse by Neighborhood

98106

98108

98116

98126

98134

98136

98144

98146

98168

White Center

Tukwila

Burien

Westwood Village

Normandy Park

Westwood

Beacon Hill

Shorewood

SeaTac

Don't see your zip code or neighborhood listed? Check back soon! We are gradually expanding our online delivery services and may be coming to an area near you soon!

When will you expand online ordering and delivery to other areas?

Our online ordering and delivery system is in beta stage and we are testing it out to make sure it works smoothly. We hope to expand online ordering and delivery services within Washington state during the second half of 2016.

Online ordering and delivery services will expand to other states outside soon. Stay tuned for updates!

Will I be notified that my order is coming soon?

Yes. After you submit your online order, you will receive an automated text AND email notification with confirmation details. These are automated messages so please do not reply to the email or text. If you need to get ahold of someone, please contact our store immediately at (844) 585-2487

Do I need to be there for the delivery?

No. Your automated text and an email alert will notify you in advance of when your delivery will happen. Our delivery driver will attempt to meet you in person for delivery, but has a tight delivery schedule to maintain. If no one is there to pick up the order in person, the driver will generally leave the items by the door or by the front desk. 

What should I do if I can't find my order or it doesn't arrive?

If you received a text message or email that stated the delivery has been made but you cannot locate the items, please contact our store immediately at (844) 585-2487. We try our best to make the delivery process as smooth as possible, but we are still in beta testing phase. 

What if I receive my order and it is wrong?

If you receive the wrong order, please contact the store immediately at (844) 585-2487.

Should I tip the drivers?

Our drivers do not carry cash. Please do not tip them. 

Can I split a check with other people?

Unfortunately, payments cannot be split at this time.